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Returns & complaints

Last updated: April 20, 2026

1. Cooling-off period · standard products

For standard products without customization (ready-made promotional items, standard canvas sizes, off-the-shelf textiles), the statutory cooling-off period of 14 days after receipt applies. Within this period, you can return your order without stating a reason.

2. Custom work · printing and signage

Printing, signage, corporate identity, and all custom-made products are excluded from the right of withdrawal pursuant to article 6:230p paragraph 1 sub f of the Dutch Civil Code. Reason: these products are specifically made for you based on your design or specification and have no commercial value for another customer after production.

This means: you cannot return business cards with your logo, wedding invitations, facade advertising, menus, and the like because you changed your mind.

However: in case of production errors on our part (incorrectly printed, wrong color, wrong specification), you always have the right to replacement production or a refund.

3. How to return? (standard products)

  1. Register your return within 14 days of receipt via info@birun.nl with your order number.
  2. You will receive return instructions and an RMA number.
  3. Send the product unused and in its original condition to Molukkenstraat 405, 1095 AR Amsterdam. Return costs are at your own expense.
  4. After receipt, we will inspect within 5 working days and refund the purchase amount within 14 days.

4. Complaints · printing errors or transport damage

  • Printing error: report within 7 days of receipt via info@birun.nl with photos of the problem. If the error is confirmed, new production or a refund.
  • Transport damage: report within 48 hours of receipt with photos of the packaging and damage. We will handle the claim with the carrier and redeliver.

5. What if I have an error in my own file?

Errors in your own design (typo, wrong phone number, wrong color in your file) are unfortunately at your own expense, as we print exactly what you supply. That is why we always perform a pre-flight check and email you in case of suspicious files. So, respond in time if you receive a "is this correct?" message from us.

6. Refund period

After approval of the return or complaint, we will refund the amount within 14 days to the same payment method you used for the purchase.

7. Contact

Questions or report a return directly: info@birun.nl or 020-785 94 56